Please read this policy before returning any item. Return eligibility, timing, shipping costs, and exclusions may vary by product. Final product-specific terms will appear on the product page.
Before You Return Anything
You must contact us at support@harrowsteadsupply.com before sending any return. Returns sent without prior authorization may not be accepted.
Condition Requirements
Items must be unused and in their original condition and original packaging. We cannot accept returns on items that have been used, damaged by the customer, or returned without original packaging.
Defective, Damaged, or Incorrect Orders
If your order arrives defective, damaged, or incorrect, please contact us promptly at support@harrowsteadsupply.com with photographs of the item and packaging. We will work to resolve the issue as quickly as possible.
Return Windows & Costs
Return eligibility windows and responsibility for return shipping costs vary by product and supplier. Specific terms will be stated on the product page. Do not assume a fixed return window applies to all products.
Questions
Email support@harrowsteadsupply.com with any questions. We respond within two business days.