Refund policy

Return and Refund Policy

This policy applies to orders shipped within the United States.

30-day return window

You may request a return within 30 days after receiving your order.

To qualify for a return, the product must be complete, unused, uninstalled, and in resalable condition. It must include its original packaging, accessories, manuals, documentation, and tags. You will also need your Harrowstead Supply order number or other proof of purchase.

Requesting a return

To request a return, email support@harrowsteadsupply.com and include:

Your order number
The product you wish to return
The reason for the return
Photographs if the product arrived damaged, defective, incomplete, or incorrect

If your return is approved, we will provide a Return Merchandise Authorization number, the correct return address, and shipping instructions.

Return locations vary depending on the product and fulfillment location. Do not send a product to Harrowstead Supply, a manufacturer, or any warehouse until you have received written return authorization and the correct destination.

Products returned without authorization or sent to an unauthorized address may be refused and may not qualify for a refund.

Return shipping and restocking fees

For change-of-mind, no-longer-needed, incompatible, or incorrectly ordered products, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Approved non-defective returns may be subject to a restocking fee of up to 15%. We will disclose any applicable restocking fee during the return-authorization process before you ship the product.

If your order arrives damaged, incomplete, or different from what you ordered, contact us before returning or disposing of anything. We will investigate the issue and provide the appropriate resolution and instructions.

Do not purchase a return label or incur return-shipping expenses unless we have authorized them in writing. Unauthorized shipping expenses and expedited shipping upgrades will not be reimbursed.

Damaged, defective, incomplete, or incorrect products

Please inspect your order promptly after delivery.

If the product arrives damaged in transit, incomplete, or different from what you ordered, contact support@harrowsteadsupply.com immediately. Retain the product, original packaging, shipping carton, labels, manuals, accessories, and all other included materials while we investigate.

We may request photographs or additional information to complete a carrier, supplier, or manufacturer claim. Do not install, use, discard, repair, or return the product until we provide instructions.

Products requiring warranty service or manufacturer support may need to be handled directly by the manufacturer under the manufacturer’s warranty and service terms.

Manufacturer-direct and non-returnable products

Certain products are not eligible for return through Harrowstead Supply or CWR Wholesale Distribution. When this restriction applies, it will be identified on the product page.

Products identified as manufacturer-direct or non-returnable cannot be returned for change of mind, incompatibility, incorrect selection, or any other buyer-remorse reason.

If one of these products requires warranty service or develops a defect, support and service may need to be handled directly by the manufacturer under the manufacturer’s warranty terms. Contact Harrowstead Supply first so that we can provide the appropriate manufacturer and support information.

A product arriving damaged in transit, incomplete, or different from what was ordered should be reported immediately to support@harrowsteadsupply.com. We will review the delivery issue separately from the product’s standard return eligibility.

The following are also not eligible for a standard return:

Special-order or non-stock products
Products that have been installed, used, altered, or damaged after delivery
Products missing their original packaging, accessories, manuals, components, or documentation
Opened or unsealed software, DVDs, CDs, electronic cartography, or similar licensed media, unless defective
Hazardous materials, flammable liquids, and gases
Gift cards
Products clearly identified as final sale

Contact support@harrowsteadsupply.com before purchasing if you are uncertain about a product’s return eligibility.

Exchanges

We do not process direct exchanges. If you need a different product, request a return for the original item and place a separate order for the replacement.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We will attempt to cancel orders that have not entered fulfillment, but cancellation is not guaranteed.

Once an order has been processed or shipped, it cannot be canceled and the applicable return terms will apply.

Refunds

We will notify you after the returned product has been received and inspected and let you know whether the refund was approved.

If approved, the eligible amount—less any disclosed restocking fee, non-refundable original shipping charge, or other authorized deduction—will be refunded to the original payment method within 10 business days.

Your bank or card provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact support@harrowsteadsupply.com.